Just like one of the other reviews on here, they lied about sending me my item even though they offered money back. I ordered a simple product (£59) at the beginning of sept for gf b day in mid sept on recorded delivery, it's now November and still not here. After getting the most embarrassingly obvious lies back via email which my whole office would look forward to listening to as they were actually funny (I'll be posting them all online on every social media outlet they are associated with along with the outstanding promises of delivery and my last 3 rudely ignored to emails) I was eventually told, after a couple of weeks, they never actually had the item in the first place EVEN THOUGH the customer service guy said he personally made sure it was resent again recorded delivery. So I asked what the recorded delivery number was so I could track myself.........silence. I even emailed them the link to royalmail tracking page. Few weeks later, they get back in touch 'shocked' it hasn't turned up, I said let's look into it together, simply give me the tracking number........silence. Naturally, it was never sent. They just hoped I would go away. So finally said it was being delivered straight from the makers, a likely story. Over a month gone by, nothing. I've emailed to ask what's going on or if I can get the name of the company sending it to me. Those last 3-4 emails have been completely ignored hoping I would just give up and go away so they can carry on thinking up new and exciting lies to tell, assuming they have exhausted the current script. I have the whole email trail going from beginning of sept to beginning nov. If you don't get this sorted, the whole thing is being posted on every forum and social media outlet I can find. Last thing, just checked your website and guess what? Yes, you are still selling this product and its in stock! Good news for me, right? I should get it by mid next week then. Or is it false advertising? Should that be the avenue I go down?
EDIT - Clickshop contacted me the day after I put this review up after ignoring me for 2 weeks previously. Very predicable and I wasn't surprised. To Sef's credit, he did order the item from another website and it has now been delivered, so I'll add a star for that but can't take down the complete review. I've been email asking for me to take it down 'as agreed'. Never agreed to this and if you doubt me clickshop I'll happily post the complete email conversation. Getting my product to me 2.5 months late doesn't mean all should be forgiven. And, be honest with yourself Clickshop, would I have 1. Been contacted so swiftly 2. Had such a swift turn around getting it sorted IF I hadn't posted this review? I think I would of had more chance of folding a crisp.
P.s. The extra 3rd star if for Sef only as I feel he isn't completely to blame as he is courteous when he contacts me.
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