Bambino Direct

Nightmare experience

I wanted to buy a footmuff from bambino direct website and pay through PayPal. The site doesn't work properly. After several frustrating minutes I have up and I bought the item from amazon. The next morning I got 2 emails from PayPal confirming 2 orders I never confirmed and since then it's taken 4 phone calls and several emails trying to get a refund.
I'll never use this site again as its brought nothing but grief and frustration and no one from the support team seems to know what they are doing.

12 November 2012

Reply from www.bambinodirect.co.uk

Hi Nelly,

I'm very sorry to hear about your experience with PayPal payment on our site. I'd like to assure you that we take all customer feedback very seriously and I will be reporting this issue to all necessary parties. I'd like to thank you for bringing this problem to our attention and I can only apologise again for what you experienced on this occasion. If you'd like to discuss this further please don't hesitate to email me at laura@bambinodirect.co.uk.

Kind regards,
Laura