The initial booking was easy. The staff were helpful and the details were emailed almost immediately. So I was hopeful it would be a great holiday.
We arrived at the airport with the standard cabin bags (too big for Thomas Cook). The bags weighed 6.5kgs and 6kgs much less than the usual 10kgs (too heavy for Thomas Cook) and we were charged an extra £60 and our bags were put in the hold. Nowhere on our check in information was the case weight and size stated.
The flight attendants were polite and friendly, but everything on the fligt(except the toilets) costs. No arrival forms were given out on the plane so there was a scrabble at passport control to get forms etc.
The A2B transfer service was good and the driver was friendly and created a holiday feel to the trip.....
Once we arrived at our resort...no rep to greet us - unlike the TV ad - in fact there was NO English information available and we had to demand that a rep came to meet with us the next day..... If you want to feel your holiday experience is important to you travel company ......find a different company!
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