Paul Archer´s profile

Reviews (1)


Very Poor - no customer service at all

Ordered some books via Amazon - they should have been delivered on the 9th Nov - waited in all day, called Amazon - they said HDNL tried to deliver them at 09:00, well is was in No Card was left.

Called Amazon as without a Card Number I couldn't speak to HDNL, they arranged to the books to be delivered on Saturday and if I was out for them to be left in the porch.

Arrived home, checked on the Amazon web site, they were delivered to a neighbours house 5minutes before, no house number quoted no Card left at my address.

Called Amazon, they said they were left at house number 37 - however there is not a 37 on my street !

Called Amazon back, they could not get hold of HDNL as they had gone home at 13:00

This if the 5th time we have had problems with HDNL - Will Never be using both companies again

Paul Archer´s profile

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Paul Archer
Sheffield, United Kingdom