I have recently visited CPW with my Galaxy Note that would not power up. The lady had a look at it tried charging then said she has to send it away to get it checked out. Also stated that because it is not powering up it must be an internal fault and it will be fixed within guarantee. A week later got a phone call that phone is ready for collection but on the visit to the store not only phone was not working but also screen had cracks in 3 places!!!!!!! I was told due to damage to screen they decided not to touch it as it is not covered by guarantee. I do not know what kind of 'specialists' they take on to do repairs but it looks they cause extra damage themselves to avoid costs of fixing phones within guarantee. Complete Incompetence but what else can you else expect..... that how they make money of people
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