Elaine Li´s profile

Reviews (2)

iflorist

Poor delivery, wilting flowers, mouldy greens: Happy Mothers' Day & Happy Birthday!

I placed an order for a large "Rose and Lily" bouquet on 06/03 for Mothers' Day on Sunday, but found this so-called delivery sitting outside my house, on the street today. A day earlier. The doorbell wasn't rung, there was no note to be seen, only a box left on the street, available to all who were passing by. To add to this, I opened the box to discover a ridiculously small bouquet for what I paid for, consisting of wilting roses with ripped petals and greens which have traces of a mould-like substance. If this is a large bouquet, I seriously shudder at the thought of what a small bouquet looks like. This was meant to be a surprise gift for my Mum as it's Mothers' Day tomorrow and her birthday the day after, but how can I give her such a poor quality bouquet? I'm glad that she hasn't had the opportunity to see this for herself. Quite honestly, I'm not only angry and upset, I'm also embarrassed that I have intended to give her this.

I decided to use iflorist because I trusted that it would provide me with a satisfying experience, however it has been the exact opposite. If I could give a 0 star rating, I would.

Emma Bignelland Tammie Radcliffe found this review useful

DPD UK

Not a happy bunny.

Having been sent an email which notified me that my parcel would be delivered between 09:52-10:52 today, I was left confused and annoyed that I was waiting until 12:20 (when I had to be somewhere at 1pm) and it still hadn't arrived.

I came home this evening to find an email sent at 14:58 saying that no one was available to sign for the order but in fact, there were family who were at home for the entire day. Of course, it's a possibility that either the driver didn't ring the doorbell, or the doorbell wasn't heard and naturally, if there is nobody to sign, the parcel won't be delivered. Fine. However 14:58 - 4 hours past the delivery slot is just ridiculous. The tracking details showed that at 08:32, my parcel was already on the van for delivery at London Bridge. I live about 20-30 mins from London Bridge. I can understand that there was probably a whole stack of parcels to deliver, but 6 and a half hours? Whether there was someone at the door at 14:58 or not, the lateness is inexcusable.

I paid for next day delivery because I clearly needed it the next day, and coming home after giving up on waiting, to find that it still hadn't been delivered is really quite frustrating. DPD's service this time round certainly hasn't impressed me.

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UPDATE//: 12/11/2012 (from 2 stars down to 1 star)

It's now Monday, and I still haven't received my parcel. It was arranged for re-delivery at 15:25 - 16:25 and I made sure there was someone at home to sign for it. No doorbell ring, no email notification, and no delivery. Instead, I check the tracking details and I've been left with, "15:35 The parcel was refused by the recipient and returned to the sender". Funny. If the DPD van hasn't even pulled up, and the driver hasn't even rang the doorbell or spoken to anyone, I wonder who and how the parcel can be refused by the recipient. I'm actually past the point of frustration right now, it's so disappointing, it's actually laughable.

I simply want my parcel.

12 November 2012

Reply from DPD UK

Hi Elaine,

I'm sorry to hear that delivery did not take place at the scheduled time.

I see that the parcel will be re-delivered today between 15:25 - 16:25. Please do not hesitate to contact me if you have any queries.

Let us know how you get on - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Elaine Li´s profile

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Elaine Li
Reviewer
London, United Kingdom

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