Bethany Fryar´s profile

Reviews (1)

Missguided

Very disappointed. No response off them, I just want a refund.

I ordered a few dresses last week and as it seems is a reocurring problem, the website duplicated my order. I thought it was my login that was the issue so I made a new missguided account but both orders went through on both accounts (even though it didn't confirm my orders either time). So, I've been charged £180 and sent two lots of the orders (which i wish to return them all due to quality/fitting issues). When I contacted the customer service team they replied within a couple of days saying firstly that the duplicate order had been cancelled (not true as it had still been sent out to me!) then I had a reply saying they would not deduct the returns charges from my order and for me to contact her when my orders are delivered and which I would like to return. They came and I replied stating the order numbers that I want to return and clarifying what I should do. It's been over 72 hours and they haven't responded to me. I just want to return these dresses (without paying for returns seen as it isn't my fault) and get the money back into my account. Overall, this is very inconvinient and I'm very unhappy with the service

29 November 2012

Reply from Missguided

Hi Bethany,

I cannot apologise enough for the technical error you experienced. I have looked into your account and can see that an adviser is dealing with your query.

If you wish to contact me at customerhelp@missguided.co.uk for further assistance, please do not hesitate to do so.

Best Wishes,
Grace xx

Bethany Fryar´s profile

profile image of Bethany Fryar
Bethany Fryar
Reviewer
Female, 1997
United Kingdom

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