I moved house on August 18th and did a moving home on their site - Despite numerous calls they are still charging me for the old number ( and the new one)!
I also called to cancel my BT TV package and was told to cancel a month before my contract expired - I did this and guess what - they charged me 199 quid - I called and they said I cancelled on Nov 9th and the contract ended on Nov 10th! I told them I followed what they told me to do!!!
I also upgraded to their super fast fibre optic when I moved - Don't do it - endles problems with the service cutting off a dozen times a day and also much slower than they advertise!
My recommendation - don't bother with BT - I've installed Talk Talk already and they have been great
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