waited in for two days,made 15 phone calls and on each occasion i was told he was on his way or he will be with you in the hour,they lied and cheated the whole time and still no parcel which was urgent,i could continue with this review but im that pi%%ed off i cant be bothered,dont trust them,if any of my future suppliers uses city link i will not purchase from them, idiots,my final phone i asked them for a morning delivery as it was so late to be told "we cant do that at the moment"
this company is ok if you accept their bills and poor service,but once you have a problem,watch out! no response to emails,promised the earth whilst on the phone,then did nothing to resolve my issues,promised me they would get back to me but they never did,executive complaints dept did respond but full of their own importance,and informed me my direct debit payment was going up even though i was over a £100 in credit,they increased it though, even when i told them not to,im leaving npower asap to a cheaper supplier and i hope with a better customer service,i never give companies bad reviews accept when i have had tried everything to resolve things first,goodbye npower
Henrietta Sorensen found this review useful
really good price,service,i will certainly use chemist direct again
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