Signed up to TalkTalk about 10 months ago............
I have never been caused more stress and anger in my life by any company.
We have even been speaking to the CEO and all the minions in the office who deal with things on her behalf.
Needless to say in 10 months we have NEVER had a stable and working broadband line.
Everyone tries to blame everyone else - especially blaming BT is a favourite of theirs.
They keep trying to force me to take a day off work to have ANOTHER ENGINEER visit our flat, when it is confirmed by more than 2 engineers that the fualt IS NOT IN OUR FLAT, BUT OUT ON THE ROAD AT ONE OF THEIR EXCHANGE BOXES.
I have now run out of breath and am so upset about the whole process that I simply cannot and will not ever speak to them again. Any of them!
I sit here today, with about 0.256Kbs - BELOW DIAL UP SPEED - And still they have not fixed it.
These guys simply have setup a perfect system for avoiding doing the right thing both professionally and ethically when it comes to resolving problems - plus always treating you the customer as an idiot!!!
NEVER USE THEM EVER EVER EVER
I will be short but to the point.
SERVICE USED - TALK TALK ESSENTIALS BROADBAND/PHONE LINE
This is simply the worst and most stress causing company I have ever had the misfortune to use at all.
I signed up instead of staying with BT and Boy do I regret that now!
TALK TALK have the worst IT Systems - THE WORST TELEPHONE CONTACT Lines
TERRIBLE STAFF - AWFUL AWFUL AWFUL TECHNICAL SUPPORT.
Useless capacity infrastructure to resolve Broadband line issues.
They simply use BT Engineers, and cannot get one to attend for weeks on end and mostly only on a WEEKDAY??? - Therefore you have to take a paid day off work to hope they actually turn up, which very often THEY DON'T
Signed up on 18th Sept 2012 - so far, unstable line, drops out every few minutes and Talk Talk still had the cheek to say they could send an engineer round and if he found out it was a problem with the.....wait for it....TALK TALK SUPPLIED ROUTER......That I would get charged for the engineer visit!!! - Ha ha ha
I hasten to add IT IS NOT THE ROUTER it is the line.
NEVER EVER USE THIS COMPANY - EVER -
I have aged about 10 years just trying to get any kind of useable service from them - I want to cancel and am pursuing a way out of this now.......
VERY ANGRY -
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