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Reviews (1)

Muscle Food - MuscleFood.com

customer service is unrivalled.

Ordered 24 litres of egg whites as my usual supplier were no longer stocking them. Everything went smooth with the ordering process and was happy with the delivery date.

Delivery couriers didn't leave my order as requested, so my order was sat at their depot all weekend. When they delivered it the package was split open and in a very poor state. The egg white boxes were badly beaten up and were warm due to the packaging being torn open.

Customer service rang to make sure everything was OK (which it obviously wasn't) so after a discussion with them they offered to replace the whole order.

I will definitely be placing more orders with muscle food as my experience with the actual company was a pleasant one, my experience with DHL not so much.

14 November 2012

Reply from MuscleFood.com

Hi Richard,

Thanks for your great review!! I'm sorry to hear that your first order arrived damaged, I'll make sure that I pass your feedback onto DHL if this hasn't already been done. I'll also let the team know that you're happy with what they sorted out for you.

We're looking forward to your next order.

All the best,

Suzanne

Muscle Food

Richard Baines´ profile

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Richard Baines
Reviewer
United States

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