I am never buying anything from Furniture Village again for as long as I live. My sofa is only 3 years old and the surface is peeling off in patches. I call to complain they tell me the sofa was discontinued so they are unable to offer a repair under the warranty. Apparently the best they can offer is a partial refund of £274. I am furious that they can get away with this. The warranty is not worth the paper it is written on and Furniture Village should be ashamed. £274 is not going to buy me a new sofa. There is no excuse for not keeping spare parts available for sofas in warranty. Unbelievably poor service and if you ask me totally immoral.
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