MR G DALLMAN´s profile

Reviews (2)

What customer service?

I ordered a Cyrene steam cabin as well as a bath and vanity unit. Unfortunately the steam cabin arrived minus the tray. This went unnoticed both by me and my installer because 2 items were supposed to be in 1 box but they were not. I reported the same to customer services later who ignored my e-mail for over 24 hrs. Subsequently they have still neither admitted nor apologised for the mistake. Customer services did apologise for the delay- albeit too late. I had no choice but to cancel the steam cabin order and am waiting for returns details. I am keeping the other items on the order.
My grouse is not with the cocked up delivery but rather with the lack of communication with customer services who even in the face of a potentially cancelled order gave me no indication that the problem could or would be solved.

Jason found this review useful

12 November 2012

Reply from Better Bathrooms UK LTD

Thank you for your feedback; it is very much appreciated.
I have reviewed the notes associated with your order and it seems we are awaiting a decision from you as to how you wish to return your item.
I have arranged for an advisor to call you today to determine how you wish to proceed.
Thank you once again for your feedback and for shopping at Better Bathrooms.

MR G DALLMAN´s profile

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United States