www.box.co.uk

Came good in the end

Bought a pair of DECT phones through Groupon and thought I would tag on a low cost HDMI cable as I never have enough and there wouldn't be any extra postage. Voucher was accepted OK and HDMI cable arrived by courier but no phones. Thinking they were being dispatched separately I called box to find there was a mess up with the voucher and they would fix it. Then I got an email requesting payment for the replacement order, so I sent an email double checking this was just automated and no payment was required. Then a few days later the phones arrived, with another HDMI cable. Whether this is in error or some compensation for the original mess up I don't know but they are free to come and collect it anytime they wish. The phones by the way we fantastic - best thing I've bought for a great time and good value when purchased through groupon