Festive Lights

Good service but company doesnt deliver on its promises

The website is easy to navigate and i saw a 4ft artificial xmas tree which is not an easy size to find. It said free delivery over 35.99 but delivery charge was added even though the tree was 39.99. The service was great and i could change the delivery date; however i had to wait in all day till 4pm delivery despite the website saying a text would be sent in the morning with a 1 hour delivery window. I would be hesitant to use this website again which is a shame as the product is nice.

14 November 2012

Reply from Festive Lights Ltd

Hi Denise, I'm sorry to hear about your issues with the delivery of this product. Free delivery deductions take place automatically on our site above a certain threshold, so I don't know what has occurred in this instance. With regards to the delivery window, this is a service offered by our delivery couriers and is unfortunately beyond our control. I must say though that in our experience this is normally extremely reliable.