Fran Waite´s profile
Reviews (1)
DPD UK
Unforgivably Terrible!
As much as I can appreciate that the customer services here are very good and friendly, and they do try hard, this is the second time I have ordered from DPD, and the second time their timing has failed me. The first time it was a present (a DVD) and I had arranged a big event surrounding this present, which didn't arrive until over a week later than scheduled. A parcel I am STILL waiting for now is essential to my school work. Being an A-Level student, my school work is an essential part for my grades, the quicker I can obtain my parcel, the quicker I can actually do my work. As it is presently, the parcel is already 2 days late. Now although this is not as bad as my first parcel, because I PAY for Amazon Prime "Next-Day Delivery", I expect that my parcel's get delivered, and I really don't think this is too much to ask for as it is the job of the delivery service to deliver by the given date. I received an E-Mail from DPD saying "Your parcel will be delivered on Nov 9th" emphasis on the WILL BE. I think this is disgraceful for a service that I have paid for and I am certain that they will not even bother to refund the money I paid for it. I have completely lost all my faith in your service and I can assure you, I will not be using it again. Your rating says it all - low.
Reply from DPD UK
Fran Waite´s profile
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Sorry that you don't yet have your parcel, but according to our records we have yet to receive the parcel from the sender.
Please be assured that I have asked our customer service team to contact the sender to find out when we will receive the parcel, however delivery cannot take place until we have it.
Kind regards,
Bobby.