client´s profile
Reviews (2)
Iflorist
Very small for a medium-sized basket - the small must be really tiny!
When I saw the basket I had ordered, I must admit that I was very disappointed as, after having ordered a medium sized basket, I thought it would be much bigger than the one I had in front of me. Otherwise delivery was on time.
No a 10% discount on my next order will not overcome the disappointment experienced, especially as it was a gift for a diamond wedding anniversary.
The 10% discount is of no use as I do not wish to place any future orders with you - the display is not good enough for the price paid and I do not wish to repeat the experience.
30 January 2013
Reply from iflorist
client´s profile
France
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Thanks for your feedback. I am very sorry to hear of your recent disappointment with our service. Thank you for bringing these concerns to our attention.
We understand how disappointing it can be when your expectations are not met. We welcome all feedback at Iflorist as we continually strive to improve on our customer service and relations. Please accept our apologies and I will email you personally now regarding this matter as we do not wish to lose your valued custom.
Kind Regards
Iflorist