Martyn Lloyd´s profile

Reviews (3)

Fair Deal Music Online

great price and helpful staff but had issues with availability and paying on line

Would have given 5 stars if not for issues with availability and problems paying on line which resulted in my having to make a few phone calls. To give the best customer service they should have phoned me rather than the other way around. But their prices are very good!

HomeOutlet Online Limited

Could have been a much better overall experience, but good after sales customer service prevented a worse score

Order unexpectedly delayed. Expected it in 3-5 days as per on line site info. However, after a week had passed by and it hadn't turned up I phoned to find out what was going on. Was told part was out of stock (not what it said on line), and that on line info was incorrect. Was given apology and refunded delivery cost. They also explained that it would be in stock in a few days.Was also told item would be sent by express delivery so I would get it within my revised deadline. Fortunately item turned up just in time! It was lucky that bad weather prevented me needing it sooner. Clearly they need to sort out their stock numbers so customers are not mis-led as to when items will be received, further to give really good customer service I should have been told that the item was out of stock as soon as they realised, so I did not have to contact them to find out what the problem was. On the plus side, I was fairly pleased with the way my issue was handled by the customer service team.

31 January 2013

Reply from tapoutlet.co.uk

We apologise that the information you needed to know about the product you purchased was not listed on our website and for any inconvenience this may have caused you. We work diligently with our vendors and manufacturers to provide accurate information about the products that we offer in order to assist our customers in making informed purchase decisions. Our dedicated customer support team is available and happy to help with any remaining questions that you may have. For further assistance please contact us on 0800 9709 779 or at cs@homeoutlet.co.uk.

www.plumbworld.co.uk

Not impressed with delivery timescale or time it took customer services to sort out a simple issue

Have used Plumbworld before and that seemed to go ok, but this time I made a mistake in my original order and needed to change it. My initial e-mail to customer services was responded to extremely quickly, and I thought everything would be sorted quickly, but then it all seemed to go wrong, perhaps partly because it was a Friday (and they close over the weekend)? It then took nearly a week to get things back on track, but when I thought it was sorted, it wasn't quite. Not very impressed, particularly as there is no option to phone anyone. Really don't understand why it took over a week from the first attempt till the order was finally "placed" with the delivery company. So I'm still waiting for the parts to be delivered. Good customer service would have been to expedite the delivery to partially make up for the delays (or to have dealt with my issue much sooner). The inability to resolve on the phone didn't help.

Martyn Lloyd´s profile

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Martyn Lloyd
Reviewer
1955
Basingstoke, United Kingdom

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