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Reviews (1)

AFerry.co.uk

Ferry company charges too much for change of reservation

How appalling to be charged £80 to change a reservation when that circumstance has been precipitated by an accident involving broken bones

12 November 2012

Reply from AFerry

Hi David,

Thank you for taking the time to leave your review. Prices are subject to change, and when a customer changes to a higher value sailing, the ferry company charges a supplement. AFerry only charges the normal amendment fee as stated in the terms and conditions that were agreed to.

There is nothing in our records to suggest that the amendment was sought for medical reasons. If this was the case you would have been advised to put this in writing so that it can be passed onto the ferry company.

Best regards,

The AFerry.co.uk Team

david fryer´s profile

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david fryer
Reviewer
United Kingdom

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