I too changed to First Utility from Scottish Power, as they promised to be cheaper a year ago. All done via these energy comparison websites (who should monitor these energy company’s poor performance and not include them).
I have struggled to get hold of them on the phone, and when emailed I received a reply that had no acknowledgement or relevance to my complaint. Also they have no responded to my recent complaint requesting for my grievance to be escalated to management level to address.
I too have now changed back to Scottish Power with whom I am very satisfied.
The problem I have is that I am over £160 in credit with First Utility and contacted them asking them why they were still taking money from my account and their excuse was “an oversight” and they would credit me back what I was owed within 15 days. Well 15 days has passed and nothing! I did close my Direct Debit, as reading other complaints on here I was not going to risk letting First Utility continue to take anymore of my money. Like other companies who have owed money is normally sent by letter/cheque, which I would have expected First Utility to have done.
This company is making a lot of money unlawfully and causing a lot of stress and anxiety to a lot of people and seem to be getting away with it.
I feel I had to write and contribute my grievance on here, as I believe people need to be made aware that this company is not a company that should be trusted and it is incredible how they still have a licence to operate. If anyone out there is thinking of changing to them all I can say is DO so at your own peril.
I hope First Utility will have the decency to reply to my emails and refund me my money at their earliest opportunity. Some how I have a feeling this will not happen. No doubt like others who are owed money I will probably have to pursue via the appropriate legal Authorities.
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