Ordered at mid day - asked for next day delivery,
Order was confirmed, goods arrived the next day, no hassle, no issues, no problems!!
Fabulous service, thank you
(made the mistake of ordering elsewhere - took a month to get the undelivered order refunded - never again - I'm sticking with Hunt office now!)
Orderd a month a go, for next day delivery. Goods did not arrive.
Called customer service (very friendly) a few days later and was told they didn't have the stock, but the order would ship tomorrow.
A few days later - no parcel.
Called customer Service again, was sent a MyHermes Tracking number, which showed the parcel was lost, tried to contact MyHermes, who just said keep looking on the tracking it will reappear. It never turned up.
Called Office Nerd again, we agreed to leave one more day.
End of next day still nothing, so had no choice but to cancel the order - (used Hunt Office supplies and received their parcel the very next day no problems)
Several days later no refund had been received from office nerd, I called office nerd, they said "a refund has been made, but it can take 72 hours" -
I run a mail order company and my refunds never take 72 hours in the UK.
Waited another week - no refund.
Called again and was told they couldn't log into their system and would need to call me back in 10 minutes. No phone call received, then received an e-mail with a copy of a sagepay redund dated today.....So the refund was never made in the first place.
A month to sort out non delivery and a refund - I have to say I would not be keen to use Office Nerd again.
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