used esprit the second time now and gotta say they're pretty good, if only british companies could follow. the items and quality are very good and they are not as dear as other retailers. the delivery is quite fast - items in your hand within 3 working days after despatch email is sent, not bad for free delivery service from outside UK. on my second order, i forgot to add discount code to the item so i rang them up to give it a go and see if they will accept even though payment has been made... AND THEY ACCEPTED IT! a partial refund was then made back to my paypal account. so far so good. my only problem is their stock availability, the really good looking shirts in sizes S and M are gone too soon and they either dont bring them back or it can take ages for it to come back to stock. maybe a reservation facility is a good idea for returning customers so we will know by email when a specific item is back in stock. other than that, great site and good company with a toll-free 0800 number to call customer services on....
bought a pair of black, sized 9, men's lacoste ampthill trainers. purchased online wednesday afternoon via paypal. was ready for instore collection on friday afternoon. very fast delivery, customer service at store was surprisingly good as i was told i could jump the long queue because my order was an online collection order. was sent away by a smiling JD employee (i know what a shock!). trainers in the end hurt my heel for a couple days but i think that's normal, isn't it? pleased with purchased and shockingly fast delivery. will shop again...
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