Kerry Taylor´s profile
Reviews (1)
Bambino Direct
Great items poor service - which has since been rectified by staff
I ordered a petite star zia x foot muff due to the cold weather for my little boy which arrived when stated and I loved the item however the first day I used the foot muff the zip completely broke when I was undoing the cover. I contacted bambino to he told to take a picture and send it which I did then 2 days later I received another email asking for another picture which I then sent after phoning them and asking why?? I then received an email saying the return had been approved but I have to pay for the return myself!! I find this shocking if an item is faulty in no way do I agree it's at the customers expense to return it. I contacted bambinos again as they said I onu had 14 days to return it to advise them I do not currently have the funds to return the item to be told I can arrange a pick up from a courier for £20 ( which is ridiculous for a foot muff) and if I do not want that option they will try and hold the return open but without any guarantees.
I am really annoyed I bought an item I needed which now I cannot use so have no foot muff on my pushchair and no way of returning it at the minute and also do not understand why I need to return it when I have shown pictures that it is broken just to get a replacement if this was a normal shop they would a) arrange collection or delivery themselves at their cost or b) just send out a replacement as they have evidence it is broken
Bambinos have since contacted me and arranged a courier to pick up the faulty item and also sent out a replacement very quickly so although we had initial problems the staff I have dealt with since then have been very courteous and efficient in resolving the matter to the best of their ability so rating changed.
Reply from www.bambinodirect.co.uk
Kerry Taylor´s profile
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I'm very sorry to hear about the issues you've experienced while trying to return your faulty item. I've been informed that we are in the process of resolving this for you but if there is anything else you'd like to discuss with me please don't hesitate to send an email to my address, laura@bambinodirect.co.uk.
Kind regards,
Laura