Amalia R Kingsbury´s profile

Reviews (1)

Expedia

Customer service stinks!

I am deeply disappointed in Expedia. They issued an itinerary between Seoul and Beijing that conflicts with China Southern Airlines transfer policy. I purchased a ticket they recommended. I receive ONE notification on the issue via email. Luckily I saw the email in my junk box and was able to call Expedia. But that is where the problem got worse!

Called at 5 pm Seoul time. Not once, not twice, not three times. The calls were disconnected and not a single operator called me back or took notes on the account. I was told to call back at 9 am central time, 12 am my time! I did.. I have been on hold over an hour! And... I was told to call back in 3 more hours!!! Really?!?!?!

I am tired and disappointed. I hope my travel experience is nothing like this. I wish Expedia would do a better job of pairing compatible itineraries and of ensuring when customers call their concerns are noted.

I am hopeful this issue will get resolved... however, it should not have taken as long as it did and it should not have required me to stay up half the night!!!!!

Amalia R Kingsbury´s profile

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Amalia R Kingsbury
Reviewer
1971
Seoul, United States

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