I am deeply disappointed in Expedia. They issued an itinerary between Seoul and Beijing that conflicts with China Southern Airlines transfer policy. I purchased a ticket they recommended. I receive ONE notification on the issue via email. Luckily I saw the email in my junk box and was able to call Expedia. But that is where the problem got worse!
Called at 5 pm Seoul time. Not once, not twice, not three times. The calls were disconnected and not a single operator called me back or took notes on the account. I was told to call back at 9 am central time, 12 am my time! I did.. I have been on hold over an hour! And... I was told to call back in 3 more hours!!! Really?!?!?!
I am tired and disappointed. I hope my travel experience is nothing like this. I wish Expedia would do a better job of pairing compatible itineraries and of ensuring when customers call their concerns are noted.
I am hopeful this issue will get resolved... however, it should not have taken as long as it did and it should not have required me to stay up half the night!!!!!
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