I wanted a pair of Bailey Button UGG boots for Christmas and was determined to get them at a good price. I found them on Spartoo for £23 less than on the high street which was great. The order was processed no problem so I just sat back and waited...and waited...and waited... you get the idea. The boots were being delivered by YODEL who were absolutely useless to say the least. They claimed to have called to deliver 3 times, yet even though I waited in, no one had been. They claimed to have left two cards, but I had no recieved one. I made five phonecalls to YODEL, who said I could collect my parcel without a card and I had been left one. No I hadn't! We rearranged delivery twice yet no one turned up on those days either. A week after my order had been despatched, YODEL informed me they had lost my parcel, So my husband called Spartoo. They were EXCELLENT and arranged for another pair of boots to be sent out by UPS for next day delivery. However, the same day as my husband made the call, the boots turned up! They had finally been given to a local driver who knew how to find us. He also delivered a neighbours parcel the same day and apparently, she had experienced the sam issue. I acknowledge that I live on a new housing estate, but who on earth were YODEL calling to and leaving cards with? Or was it just a cover story to make it look like they had bothered to make the effort to deliver? Once again, Spartoo were great and just let me return the second pair of boots to the courier. Keep up the good work Spartoo, but please, DITCH YODEL!
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