katie angell´s profile

Reviews (1)

Jules B

So-so experience

The website was good and I was pleased with the service. The bag i ordered was well described and a better price than the other website I found it on but I decided to return it as it was larger than I expected and a little too cumbersome for everyday use.

I think it is unreasonable to expect people to return an item to the seller within 7 days (5 working days) as it is not enough time to make a decision and post it back. after a lot of confusion I spent money on a return with collect plus only to realise that it only covers items up to £50! I still have not maintained whether insurance is an optional extra... So I sent the item back, at vast expense, with [Link].

To summarise, a mostly negative experience. I i would like to see a free returns process. But I liked how informative the posting out process was with texts and emails from JulesB and [Link].

katie angell´s profile

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katie angell
Reviewer
United Kingdom

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