I booked a weekend break at the Dolmen Hotel in Malta for a room with a Seaview and Terrace on Full Board. This was for our fifth wedding anniversary. A week before the holiday, I specifically called Travel Republic to ensure that we got a Double Room. On arrival we were checked into a room with three single beds and no balcony. The hotel manager told us that the only way to guarantee a booking was to book directly with the hotel and that Travel Republic had mis-sold the room. Calling your local rep was no help as he told us to file a complaint on return to the UK. We eventually had to compromise and take a Twin Room with a balcony and partial seaview. You need to tighten up your booking process. I selected the room from an extensive menu of options and purposefully chose one of the more expensive rooms. Also, I think it very unprofessional that the hotel manager blamed Travel Republic for the problem instead of just giving us an upgrade to an available Suite.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook