Right from the start, I found the website easy to navigate and rich in information to help me make an informed decision on what spec of pc to build. Automatically updated pricing when changing components and popup comparison charts all helped, along with the option to chat live to somebody (in office hours!) or call. Their phone line stats could also be viewed online so I could see how busy they were!
At the end of the order, before paying, the process checked the spec and recommended a lower rated power supply based on what I'd chosen...a company trying to save me money...now that's a refreshing change to the norm!
Once happy with my spec, the process from order to delivery was detailed in an easy to comprehend flow diagram, with all parts described in detail so I knew exactly what was happening to my order. My order status told me where I was in this process.
I changed my order a couple of times (changing memory and adding a wireless network PCI card). The process was painless and I could see update notes added to my order through my personal login.
My pc was built a day quicker than estimated and was delivered as standard via DPD. They should stick with this courier, txts and emails were sent to give time within a hour whan the pc would be delivered, not leaving me all day sitting in the house waiting. The packaging was also excellent, no issues with damaged goods in transit!
From start to finish this was a great experience, one I would recommend to anyone.
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