I have booked a Top Secret Hotel with lastminute.com for next weekend, as the information told me it was at reduced rates local to London. When the address finally became known to me it is at least 3/4 hour journey time into London and far from convienient. It turns out to be in Shoreditch. I was told that the Hotel say they cannot refund my payment so I am stuck in completely the wrong area. Not only that but having just been on the Hotel web site I am paying their normal rate - so no reduction in cost and had I booked direct I could have cancelled the hotel up to 4pm on the same day as booking. Seems to me someone is'nt telling the truth?!?!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook