Pleasant,polite and helpful, fully understanding of concerns when taking delivery of fragile goods(glasses in this case) kept well informed as to the status of the transaction and delivery-goods arrived speedily and well packed and without any issues requiring any further action or redress.
There are some companies that have cracked the selling of goods via the internet, (with the added bonus of being able to speak to real person on the phone as part of the overall service) whilst providing excellent value for money.
David Shuttle is one of them.!
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