Alexander Smith´s profile
Reviews (2)
DPD UK
Do not waste your time with this company. Avoid at all costs.
When my parcel was sent out I was offered the choice of delivery date to suit my timetable. I selected an appropriate day for myself and this was confirmed quickly and efficiently. This was the only good part of my experience.
On the delivery day I received a text telling me my delivery time and sat and waited. And waited. 10 mins before my delivery period finished I looked online to find a message saying we could not find your address, please contact customer services to confirm the address. Now as I live in the middle of Manchester I found this very hard to believe, add to this fact that my building is the only one with this postcode and the name of the building and the numbers of the road it occupies are clearly on a sign next to road at the front of the property and I was both confused, unhappy and also completely disappointing. I tried to call DPD to ask what was going on but every time I went through the menu I got told to contact the company sending the parcel and then the call would automatically disconnect. At this point I was furious. I called the company sending my parcel and they found out that there was no chance of the parcel being redelivered that day, so the fact I had organised to take the day off to receive this package counted for nothing and was not of interest to DPD. I managed to get them to confirm that they would deliver it the next day and organised for someone to check my predicted delivery time in the morning so they could go across and pick up my parcel. They waited all morning and no delivery time was given. It was only after I spent my lunchtime getting in touch with the company who sent the parcel that things started to happen. DPD told the adviser that the parcel had not been scanned on the way out of the depot but it was blatantly clear they had simply forgotten to send it out again. In the end it was delivered by a third party in a unmarked van, obviously the man they send out when all else fails. He confirmed that the delivery drivers are lazy and incompetent as he found my address without trouble by simply looking around when he got close to where he knew my property would be.
I would advise anyone who reads this to not use this company, they are simply not worth the time of day. A more efficient way to deliver your goods would simply be to walk it to the destination yourself. At least you would know it had got there.
Reply from DPD UK
PC Specialist Ltd
Fast and efficient service, well worth what you pay for.
Creating my perfect computer was easy and quite fun to do. My order was processed quickly and well within the timescale given. The order updates were regular and made sure I knew exactly what was happening with my order and what the next stage was. The computer itself runs excellently and has completely met all of my standards. I can recommend this company highly to everyone.
Alexander Smith´s profile
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Thanks for bringing this to our attention. I'm sorry that you experienced a below-par service on this occasion.
Is there anything I can do to improve your perception of us? Please drop me a note at socialmedia@dpd.co.uk if you need any assistance.
Kind regards,
Bobby.