I came across this website many years ago and was always my first stop for aquatic supplies but in the last year or so I have been disappointed with the service and have in some cases had to cancel orders as dispatch of orders has become painfully slow and there is a distinct lack of communication in receiving updates on orders. I think the website would benefit from having an ability to log in and track your order progress as well as remembering all of your details.
One order I made which exceeded a stated value for discounted delivery for a filter costing close to £200 which needed to be delivered on a Saturday. When I enquired I was told it was cost £30 as that was the standard Saturday delivery, I thought this was a steep price. I asked if the stated delivery discount for my spend would be applied for Saturday delivery and I was told it wouldn't. Therefore I cancelled the order as I wasn't going to pay such a price for Saturday delivery, I would have expected the delivery discount to have been applied.
Real easy website to navigate, great checkout system, pay pal available as an option for payment and 1 hour delivery slot notification from the courier is always a bonus. Packing of products is first class.
I would have rated 5 stars but on one of my orders I found the website a little misleading as I was purchasing the JBL TopClean Surface Skimmer as the JBL TopClean II Surface Skimmer didn't appear to be available but upon delivery I had been given a JBL TopClean II Surface Skimmer. I don't have any complains in that I actually received the skimmer I wanted which was listed as unavailable but I think the products need to be kept up to date on the website a little better.
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