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Horrific Costumer Service

I like to think I am an easy to please costumer. I ordered a pair of boots and found out I had to cancel the order that same day. I read in their return policy that I had to call to cancel an order and no other method would be accepted. OK, that's fine. I called. It rang. And rang. And rang. I tried later. Same thing. I tried the next day. The same thing. I must have called about eight times. No one answered. On the third day i called again. A girl answered. Finally! I told her about my order. She was very rude and probably said no more than five words to me the whole time. She said I couldn't cancel it; the request had already been put in. I asked if there were any more steps or fees to return it. She said I had to pay to ship it back. I told her that I had been calling for the last few days and couldn't get a hold of anyone. She didn't say anything. I asked if they had a costumer service department. She said no. I just got the package today and I am going to have to pay out of pocket to take back something I didn't want. I'm never ordering from this company again. They have lost my business and I'm not encouraging anyone else to give them theirs. Unless you have absolutely no reason to return, don't order from this company.

Hannah Riley´s profile

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Hannah Riley
United States