LookFantastic

horrible!!!

i never write reviews, this is my first time and i think its important to let others know about this company's horrible services.

i ordered 3 items from them on Oct 18 and it never arrived. they made me wait for 21 working days before they could help me on the package...then they said they will send me a form to fill in BY SNAIL MAIL before they would do anything further.

WHAT THE HECK? MAIL ME A FORM TO FILL IN?
THERE IS PACKAGE TRACKING, they should talk to the delivery company and resolve quickly, resend package imeediately or issue refund!!!

i personally work in e-commerce as well so honestly, THIS IS NO WAY TO DO BUSINESS!!!!!!!!!!!