I ordered a jacket from Gray & Osbourn but unfortunately it didn't quite fit so I needed to return it and that's where the fiasco started!!!
MyHermes failed to pick up the package so 3 days later I rang G&O.
Spoke to G&O customer services who told me my postcode wasn't recognised - even though they delivered initially.
Was told that although I had given my phone number to G&O the courier didn't get that info so couldn't check with me if there was a problem - "we just need to complete the online form, the information doesn't get used or passed on!"
Tried again, same problem and 10 days later, despite chasing, so I asked if they would send me a returns label and I would take the package into my nearest PO (some 20 mins away) - that got sent to wrong address!
Eventually got another Royal Mail return label and got the package sent back but not until I was told that because the item was being returned late I would be charged a restocking fee!
When I explained this was due to G&O's returns process the best that could be offered was a refund of the restocking fee, only if I rang after I'd received my bank statement and pointed out the problem - no way could they stop the restocking fee!!!
What a pantomime! Moral of the story - only order from G&O if you're sure you won't wish to return anything!!!
(Should be 1 star for rubbish procedures but no-one was actually rude - just completely tied into a poor system, hence 2 stars in TrustPilot ratings)
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.