John Hibbert´s profile

Reviews (3)

Glasses Direct

Good productsbut you have to wait for offers to get a good price

Once you have got through the barrier of using an online supplier, Glasses Direct are very good. I found you had to work out what your prescription means and that is quite difficult as they can be quite difficult to decipher. Ring the opticians who did your eye test if you need to clarify. It's possible to talk to Glasses Direct opticians one to one as well.
Online suppliers are much more reasonable than High Street chains: you realise how much the High Street chains are making out of the whole process. However there are better offers even online from time to time, so hang on for them! Personally I don't want a second pair - they aren't as free as they make out anyway as the only 'free' part is the frames and bog-standard lenses.
One item that does not necessarily appear on your prescription is the measurement between pupils, and it's worth taking care over this: either send your old glasses in or get someone reliable to measure it if the eye test didn't do it.
The main difference between online and ordinary shopping is that you have to be much more careful deciding what to buy. For that, you can have frames sent to you to try. I found the selection very wide.


Easy to write a review but couldn't log on! Fairly daft for a review site!

The review was easy and quick, but then a password was requested and I was told it was wrong! I haven't used the site before so am confused. Not good for a review site! I had to use facebook, and I don't like to leave info like that.

B found this review useful

14 November 2012

Reply from Trustpilot

Hello John,

Thanks for your feedback.

It sounds like something didn't go as expected, but we are happy that you managed to write your review.

We require validation via Facebook for new users. The alternative is to get an invitation from a company, who is using our services to invite their customers to submit a review. In that case, we know we are dealing with real customers. We can't be sure about that, when consumers go directly to our website and create a profile. So that's the main reason why Facebook is needed.

You can read more about this on our blog:

Best regards,
Joakim Ditlev


Good prices and products but poor communication and slow delivery

I would buy from these people again but would not expect early delivery. They have a surprisingly wide product offering but the stuff I ordered arrived very late simply because one of the items must have been out of stock. If they had let me know I would'nt have been too bothered but I heard nothing. I think I got in contact in the end. I think their systems are a bit pants which is a shame because it lets them down.

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John Hibbert
United Kingdom