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Beware telephone orders - they falsely claim to have stock, then refuse to cancel or refund

The sales person told me they had the computer in stock and would deliver in 48 hours. Then it never arrived. Each day they claimed it was "about to arrive". I eventually realized they had no idea when they would get more stock, so tried to cancel the order. However, have fun cancelling an order with Dell. Their sales first told me I should wait as delivery was imminent. Then, when no stock arrived, they told me "yes we will cancel your order" and a full refund would come in 48-72 hours. Eight days later they have not cancelled it nor begun to process a refund. I have requested cancellation three times and once they even called back to confirm it was in process. After that call, they sent me a "new order" report with a new delivery date two days later! The sales people are all very nice on the phone, but lurking behind that kindness is a machine that is desperate to get your money and keep it.

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Peter B
United Kingdom