I am lucky enough to live quite close to the JTX warehouse and was able to drop in and try out some machines before I bought one. Everyone there was friendly and helpful, and happy to take the time to listen to me and make sure I chose the right product (the X7 cross trainer). They were also available on the phone while I was putting it together, and have been supportive and pleasant all the way through the process. On the basis of my experience I would not hesitate to recommend them.
Buying a toilet from Victoria Plumb has been a very frustrating and unsatisfactory experience. The cistern came without installation instructions, and the professional plumber who fitted it could not find a way to put it together which allowed it to flush properly. Having sent several pictures of how we had arranged it, we were finally told it had been installed correctly - after several separate email threads with different people who didn't seem to be sharing notes or know what the others were saying. They concluded the problems were with the specific item we received and offered to send a replacement cistern. Unfortunately they have none in stock and a problem with suppliers, so several weeks later we have received nothing and no indication of when we can expect to. (And we still don't really know if that will fix it anyway.) In the meantime our toilet frequently needs to be flushed twice or more, and often water continues to flow through after the flush until it is flushed yet again. We had to call several times and make a big fuss to get taken seriously at all, and we certainly never get unsolicited updates or anything helpful like that. Product delivery was fine, but from the point that we had a problem the experience has been rubbish.
I have used festive lights several times and I keep coming back. They have a fabulous range of lighting products, all of which look as good when they arrive as they do on the website. I have never had an problem with the service they offer or anything I have bought from them.
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