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Reviews (1)

Hurst Iw

Poor Information

Very poor details on a lot of the products - I was looking for an 8" baking tin but although there are some nice pictures there are no dimensions given, this is a glaring omission for an online seller and having looked quickly through the site, it happens on a large number of products so although Hurst may and probably do sell what i'm looking for, I have no way of knowing. Very poor effort on behalf of Hurst, obviously the compiler does not shop online. Needless to say I will not be bothering.
PS: If you need someone competent to write your product reviews, contact me!

13 November 2012

Reply from W Hurst & Sons (IW) Ltd

Hi Andy, Thanks for your review. This is an example of how a poor review can point out something that has previously been missed. We recently relaunched our website in a new format. On the old format we entered goods with a heading, description and then a section with specifications i.e. the dimensions that you couldn't find. Until we read your review, we hadn't noticed that the specifications part of the database has clearly not been imported onto the new site! I'll be on to our web hosts straight away to try and rectify the situation. As you say it is useless to advertise something that is 'size sensitive' without giving that information. So, thanks Andy I'll get onto it. - Trevor

Andy Proberts´ profile

profile image of Andy Proberts
Andy Proberts
Reviewer
1952
United Kingdom

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