Jo´s profile

Reviews (3)

ao.com

Excellent

Dryer broke on Friday night, and I had a new one from AO.com by dinner time on Saturday. I didn't really believe there would not be a catch someone in the process, but everything went incredibly well. Prices are competitive, ordering online is straightforward, they told me when it would be delivered (4 hour window), and that's when I got it. On a SATURDAY. Same day delivery on a weekend. Unreal.

Two nice men brought it in, unpacked it, and then took away the old dryer and all packing material. In and out in under 10 minutes; I didn't even have time to offer a cup of tea.

Really superlative. I'll use this company again.

Zalando

Very poor service

I placed an order with this company for 6 items, and got an order confirmation. A few days later, I got a shipping confirmation with a tracking number. I checked the status several times over the next two weeks, but the order always showed as in transit. When I asked the company for an update, I got a response saying the order had been cancelled due to 'technical' reasons. They refunded the total 3 days later. Overall, the process took a month. This was followed a couple of days later with advertising emails encouraging me to buy again. I never managed to buy from them the first time, so it's a bit rich for them to encourage me to buy again!

28 November 2013

Reply from zalando.co.uk

Hi there,

Please accept our most sincere apologies for the difficulties encountered with your Zalando order. There was a technical glitch with our warehouse processing system, causing your order to be cancelled. The matter has now been rectified.

If you are able to, please call our free helpline and an agent will gladly listen to any issues you have, and hopefully be able to provide you with a favourable solution.

Yours,

Zalando Team

My Itchy Dog

Great products, great service

I stumbled across this site, not because I have a dog with allergies, but because I want good, natural products to feed my dogs, products NOT made in China, not full of grain/fillers/pesticides.

I bought a selection of treat types, they were delivered very quickly, and my dog loves them. I'll definitely be back.

Nikki found this review useful

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Jo
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United Kingdom

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