Candy Love´s profile

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Absolutley disgusted with the service!!! Taken payment twice for one item!!!

I am very dissatisfied with the service I have recieved from Missguided:
On friday the 9th November 2012 I tried to place an order on their for a dress, the site stated the order had not gone through. I then tried again and the same thing came up so I didn't bother trying again after that. I have not recieved any confirmation emails or bill emails from missguided so I assumed that my order had not gone through as their site had stated. I checked my emails on the 10th november 2012 and to my amazement ther was an email form missguided stating:

"Dear leah walters,

This is an automated email to keep you informed regarding the status of your order delivery reference (101118881).

Your order has been despatched.

You can view the status of your consignment on the carrier web page: click here.

Kind regards,


Please do not reply to this email as response are not monitored."

The email I recieved from missguided completley confused me as I had been led to believe by their site that my order had not gone through. I recieved the dress yesterday the 12th November 2012 . Today the 13th november 2012 I checked my bank account statement online and it shows missguided have taken the payment for the dress TWICE from my bank account. To be exact two payments of £17.34 have been taken from MY account by MISSGUIDED LIMITED CD. How dare they take two payments out of my bank for one item, which their site stated had not gone through in the first place! I have emailed missguided and told them I want the £17.34 returning to my bank immediatley otherwise I will be getting my solicitor involved as this is blatant THEFT! This was the first time I had tried ordering anything of their website and needless to say i will never be doing so again. I'm absolutley disgusted with the service I have recieved from them.
Now I'm just waiting on a reply back from them.

29 November 2012

Reply from Missguided

Hi Leah,

I apologise for the technical issues that you have experienced. I have looked into your order and can see that your refund has been processed, this should be appearing in your account.

I do understand your frustration and upset and we cannot apologise enough for this. This error appears to be a result of us upgrading our system to a larger server. And I can assure you that our technical team are working tirelessly to resolve this issue.

Best Wishes,
Grace xx

Candy Love´s profile

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Candy Love
Leeds, United Kingdom