Dialaphone

THE SEAL ON THE CASE WAS BROKEN!

Dialaphone communication was good, they kept me inform when my delivery was. But I was not happy when I received my phone because the outer package was not tape or had any seal. I look inside the box, there was my phone in its case. The case had a black seal on it with a message "DO NOT ACCEPT IF SEAL IS BROKEN CAUTION SEALED PACKAGE" . The seal was broken so I immediately called the customer service because I was concern. The customer service advisor explained the warehouse open it to check if all the item was correct before despatching. This explanation is not acceptable because the checking process should be completed before they seal the box and not to break the seal again. This had given me the impression the phone had been tampered with and the phone might not be new.