I can honestly say that in all the years I have been buying online I have never dealt with a company which was have caused the amount of stress and upset that Bambino Direct have. The following is a timeline of what happened to me -
BAMBIMO DIRECT ORDER TIMELINE
5/9/12 – Order placed. Est delivery date 4/10/12
27/9/12 – Payment taken
1/10/12 – Delivery takes place
13/10/12 – Reported to company that item is faulty – missing instructions, fixtures and numerous pieces of wood
14/10/12 – Returns form completed
17/10/12 – Received instructions and fixtures from manufacturer but pieces of wood still missing
18/10/12 – Sent a list of missing pieces of wood to Bambino Direct
19/10/12 – Received message from Bambino Direct saying they’d contact returns department
22/10/12 – No message yet received from Bambino Direct so message sent by me asking for update.
23/10/12 – Still no update received. Sent another message asking for update. Message received from Bambino Direct asking me to provide possible collection dates. 2 collection dates provided.
24/10/12 – Message sent to company again asking when item would be collected.
25/10/12 – Message received from company asking me to provide possible collection dates (which I had done on the 23/10/12)
26/10/12 – Left message on Bambino Direct Facebook page regarding return. Telephone call received from company. Collection booked for 29/10/12.
29/10/12 – Item not collected by Parcelforce. 3 premium rate phone calls made to Parcelforce regarding this.
30/10/12 – Item collected by Parcelforce. Phone call received from Bambino Direct saying that replacement item should be delivered on Thursday and that I would receive telephone updates.
31/10/12 – No telephone update received. Message left on Facebook asking if return has been received.
1/11/12 – Email received from Bambino Direct saying return not yet received – it should be received tomorrow (2/11/12).
Further email then received saying delivery should take place 5/11/12
Phone call received from Claire @ BD re: collection date. Apologised re: late collection.
5/11/12 – Changer delivered however numerous pieces missing. Noted that box states ‘Item 1 of 2’ on it, hence there should be 2 boxes sent out not just one. Box refused and sent back with delivery men. Numerous calls made to Claire Fox, 2 answerphone messages left and a phonecall made to Customer Services. I eventually reached her at 17.30 by again ringing their premium rate phoneline. I explained the problem to her, she spoke to the warehouse and rang me back 20 mins later. I said I would drive to Hudderfield (their showroom) and collect it on Sunday because I didn't trust them to deliver the correct thing.
I picked up my item on Sunday having driven to Huddersfield (180 mile round trip). I was given a shelf which matches the changer which was a gesture of goodwill, and I appreciate but to be honest the amount of stress and upset which the whole situation caused it didn't really make up for much. In an ideal world I would have cancelled the order and ordered from elsewhere but nowhere else would have been able to deliver it before my due date.
If you are going to order from this company please go in with your eyes open! The prices are very good but I would have rather paid more and not had the stress and upset which I went through. It was honestly awful.
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