Purchased from them 2 rolls of wallpaper, no indication of product being out of stock at time of order.
Waited for the "Next Working Day" delivery which didn't turn up so 2 days later emailed - you don't get a reply to any email!
Phoned 2 days later and was told the paper was out of stock and the owner was on holiday, they gave me his mobile which he didn't answer, I texted it and he just text back ring the office!
One month later still no sign, so called again asking to speak to the owner "Richard Thompson", at first they were willing to transfer me as they assumed I was a supplier but when they asked what company I was from and I explained I was a customer suddenly he was out at the bank. I told the person that I had his mobile, would he have taken the mobile with him? He replied oh he's back hold on.
"Richard Thompson" was just as unhelpful, unapologetic and lied claiming the wallpaper had only just come in and will be leaving today. I had already been told that it had been ordered and was confirmed in February, not 3 weeks into March.
I have left the review before receiving the wallpaper as even at this point I still have no faith that it will be sent. Would never deal with these cowboys again.
Next stop contacting my MasterCard company and putting thru a chargeback.
Given the one hour slot for delivery, when it came and went called the depot who said that the driver had broken down and was waiting for ATS to replace a tyre. However when the driver did turn and I asked him about breaking down he denied it and said it was just traffic.
I would love for the system to work but know from the business I work for that so many deliveries fail, but when lied to it makes me want to trust our customers over what DPD/Interlink "make up".
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