I placed an order online at Asda Direct and got through my delivery email this morning:
We're happy to say your Asda Direct order will be delivered today. "
Great, however like most couriers they gave a wide window of delivery 8am to 8pm but knowing a delivery was on it's way we juggled today around to ensure that someone was here all day.
Waited in all day, taking off time of work, arranged friend to do school run but nothing turned up!
Phoned up the Asda Direct helpline which turns out to be in South Africa! They claim the courier ran out of time 16:22, thats over 3 and half hours before the 8pm cut off? They didn't bother to call, they didn't bother to email, they just expect you to wait and find out for yourself.
The Asda Direct staff agreed that it wasn't great and said they could arrange for delivery the following day, I explained that I'd taken work off today, meaning I had all of today's work to catch up on, and if they were to use the same useless courier "Hermes" I would be scared of wasting the time again,
I suggested to them that they arrange for my local superstore (5 miles away) to send out the missing delivery on the Grocery van today so that I didn't have to take off any more time and they honoured their contract. The manager "Ryan Poole" said they could not do that, he said he had very limited ability to do anything and could only arrange a redeilver with the same dodgy delivery company...
Purchased from them 2 rolls of wallpaper, no indication of product being out of stock at time of order.
Waited for the "Next Working Day" delivery which didn't turn up so 2 days later emailed - you don't get a reply to any email!
Phoned 2 days later and was told the paper was out of stock and the owner was on holiday, they gave me his mobile which he didn't answer, I texted it and he just text back ring the office!
One month later still no sign, so called again asking to speak to the owner "Richard Thompson", at first they were willing to transfer me as they assumed I was a supplier but when they asked what company I was from and I explained I was a customer suddenly he was out at the bank. I told the person that I had his mobile, would he have taken the mobile with him? He replied oh he's back hold on.
"Richard Thompson" was just as unhelpful, unapologetic and lied claiming the wallpaper had only just come in and will be leaving today. I had already been told that it had been ordered and was confirmed in February, not 3 weeks into March.
I have left the review before receiving the wallpaper as even at this point I still have no faith that it will be sent. Would never deal with these cowboys again.
Next stop contacting my MasterCard company and putting thru a chargeback.
Given the one hour slot for delivery, when it came and went called the depot who said that the driver had broken down and was waiting for ATS to replace a tyre. However when the driver did turn and I asked him about breaking down he denied it and said it was just traffic.
I would love for the system to work but know from the business I work for that so many deliveries fail, but when lied to it makes me want to trust our customers over what DPD/Interlink "make up".
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