Adam Pickett´s profile

Reviews (1)

DPD UK

Very disappointed and fuming.

So I make an order from overclockers on Sunday and pay 12quid for next day delivery.
I get an email saying my item will be delivered between 17:22 and 18:22. So I'm thinking that's a bit bloody late to be making deliveries and charging for next day delivery.. So I shrug and think I can live with that....

20:05..... 2 hours later than delivery estimate, there is a loud bang on the door which wakes my 1 year old son up, so he's screaming wondering what the noise was, so I go downstairs and open the door and no one is there, just in case it was Dpd I check for a delivery note, nothing... So I go back upstairs get my son back to sleep and ding.. An email arrives saying delivery failed because no one was home...... I'm swearing by this point, so I go back downstairs to double check the parcel hadn't been put in the outside cupboard and nothing.. But there is a failed delivery card...

Seriously, what kind of company bangs on people's doors at 8 at night, don't any of you have kids? And then to disappear within seconds is really bad. I want a refund of my delivery charges, I will make sure if this parcel turns up tomorrow to never use your service again which means as overclockers only use you for next day delivery - ordering from another company that doesn't.

Owen Evans found this review useful

14 November 2012

Reply from DPD UK

Hi Adam,

I'm very sorry to hear that this was your delivery experience, and I apologise for the disruption caused.

The parcel is out for delivery again today.

If you wish to discuss anything relating to this matter, please feel free to drop me a note to socialmedia@dpd.co.uk

Kind regards,

Bobby.

Adam Pickett´s profile

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Adam Pickett
Reviewer
1970
United Kingdom

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