Expedia is the best customer service I've had for travel (or anything) for a long time!! I had a very substantial overcharge on my account from Thrifty Rental Car and Expedia handled it like pros. I'm getting a refund from Thrifty and Expedia credited my account for $50 just for my hassle. Now that's what I call customer service! They contacted Thrifty Rental on my behalf after I unsuccessfully tried to bring it to Thrifty's attention myself. As a result of Expedia's diligence, Thrifty finally escalated my issue up the chain to corporate HQ. Expedia said Thrifty will contact me with the total amount of my refund. :) Expedia also gave me a $50 credit toward any service on Expedia for my problems with Thrifty! The two people I spoke with were awesome.
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