I would like to see their last years accounts as trying to get a refund out of them is like getting blood from a stone. The way they seem to hold onto your dosh is scary. I bought some walking boots for £69.99 from their Telford store and when I got home i tried them on and walked around the house for the evening to make sure they were ok etc. I discovered that they were a little tight but more annoying was the fact there was a very weak join at the front where the sole was welded to the toe cap. It looked like water to seep straight through.
I returned the boots the following day and after getting no where with a helpful young member of staff who just kept saying I could have a credit or exchange I asked to see the Manager as I wanted a complete refund. I was not happy with the boots at all and upon a much closer inspection they did look like SECONDS ( Beware)
A guy called Tom Wellings came down who introduced himself as the General Manager and after I explained the reason for the return and the request for a refund he simply said it was not their companies policy to give refunds. I said that the goods were not fit for purpose and were faulty. The fact they were a little tight, now, did not come into it and anyway is not a statutory reason for a refund. There is a fault on the boots and he did not want to know.
Their attitude is crazy. We are a very sporty family and over the year's we have spent £thousands with them. I did point this out and his reply was a roboted answer that sounded like, i am not programed to answer that question. He just kept pointing to their returns policy on the wall and had a complete disregard to the Sale of Goods Act. One of his replies was - we have experts employed, that work very closely with Trading Standards and Trading Standards tell them what to do. DO THEY !!!. If they do then they are not listening.
I hope any readers find this informative. I stated by referring to the financial stability of the company. i cannot substantiate that they are in financial trouble but it seems strange that they would sooner I write these condemning words and lose all our future business than give me a full refund of only £69.99p that I am legally entitled to as the goods are faulty. I will be pursuing this to the end and even through the courts and blogging everywhere with as much publicity as possible. Please watch this space.
YOU MUST MAKE UP YOUR OWN MIND WHERE YOU BUY YOUR SPORTS WEAR. ALL I CAN SAY IS BUYER BEWARE.
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