Zalando

long process if your order goes missing.

Yodel delivery they left apparently at bin? which it wasnt, my parents were both in and didnt hear no door knock.. card was left i give them that! but saying at bin...no number to call.. so i emailed Zalando. they said id have to put this in writing but they would send me a form.. i filled it in and send it to GERMANY! which cost £7... i didnt have enough money to rebuy a winter jacket.. so have been freezing! its been almost 12 working days i haven had any apologies only emails ask me to buy more stuff.. its not the best experience i have had, its a real shame.. as i like the range of clothing.. i would have liked to use them again.. that was my first time ordering.. i wont be able to order again as the customer service just isnt there.. shame .. Kind Regards C.redden aka Kraigyb xx order #10501000217547