Jean Bryan´s profile

Reviews (3)

The Whisky Exchange

Delighted with an attentive service

I ordered my gift bottle of whisky. It came very well packaged in carefully padded outer box. The inner box was of excellent quality and undamaged. However the inner part holding the bottle and glasses was cracked. I immediately emailed the sales team and attached a photo of the damaged area. Within 1/2 hour a lady (wish I had written her name down), phoned me, apologising for the damaged part. She offered to send me a new box, which I received two days later. The item is now perfect to gift to my friend! Delighted with the expediency and professionalism of this Company. I would certainly order from them again. Thank you! Jeannie Bryan

Waltons Garden Buildings

Waltons Picket Fence

Ordering the fence was easy. Delivery was accurate and prompt and the driver was very courteous and helpful. Quality of fence, not so good . I was disappointed that the slats were stapled on and a couple immediately came away from the frame. It was also stripped off in places. But I have now the fence in place and it looks ok, but time will see how it will stand up to all weathers.

20 November 2012

Reply from Waltons Web Ltd

Thank you for your positive comments regarding our delivery team, we apologise that items were damaged during transit and we would have been happy to send out replacement panels if you were unable to rectify the situation yourself. We hope that now the item has been erected that you are happy with your purchase.

Thank you for your feedback

The Waltons Team

Jean Bryan´s profile

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Jean Bryan
Reviewer
United Kingdom

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