My initial contact with your firm was good and the young man I spoke to very able. The delivery was made on time and then came the frustration.
~~Why oh why did the fixing screws need to be already in place? Worse than that half of them felt like they had been superglued in place! ~What should have been a 15minute job - tops - turned into a 2 hour epic! When I spend this amount of money on anything (it would have been far worse if it had been full price) I don't expect to have to battle with it before use.
That said now that it is, finally, together it is a very good chair.
Ultimately - good beginning - dreadful middle - good ending
Will I use you again - still thinking about that.
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